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Cant get phone number

Newcomer
Posts: 2
‎16-12-2020 06:59 PM
I activated my code and when I was picking my number an error came up. No I have no number on my profile and when I try activating the sim again with the code it wont work. What do I do? Tried going on chat online but it wont allow me without a number
Posted from Generic Android 2.0
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Re: Cant get phone number

The Legend
Posts: 15,973
‎16-12-2020 07:25 PM
What do you mean "when I was picking my number"?
I'm not aware of any step in activating a SIM that involves picking any number.
What number are you referring to?
You won't be able to activate a SIM twice.
I suspect that you will have to get onto support another way to get this sorted out.
See the link in my signature below.

Hope this helps.

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Cant get phone number

Newcomer
Posts: 2
‎16-12-2020 07:40 PM
Thank you for your reply, the mobile number is the number I was referring too.
Is there any way of contacting customer care other that online chat. It wont let me because I have no phone number to enter
Posted from Generic Android 2.0
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Re: Cant get phone number

The Legend
Posts: 15,973
‎16-12-2020 09:31 PM

Yes there are other ways to contact support.

See the link in my signature below as I mentioned above.

 

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then please see here.
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Re: Cant get phone number

Newcomer
Posts: 2
‎17-12-2020 07:23 PM
Hi, please go into the 48 app and if you are signed in, click the menu at the top left, my profile, my details and go to phone number. If there is no phone number there, I would suggest to contact 48.
Hope this helps.
Posted from Apple iPhone
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