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Can't login to my mobile data

AdrianC4819
Newcomer
 
4 REPLIES 4

dalyer
The Legend
The Legend

Your post was blank @AdrianC4819 and the subject line doesn't really explain your issue/question clearly.

What exactly do you mean by "can't login to my mobile data"?

Do you mean that your mobile data connectivity isn't working? 

Was it ever working for you? 

Did you ever configure your APN settings correctly for it to work? 

If you're on Android then you can text "APN" to 50048 and follow the instructions here to do that; 

Are calls and texts working ok? 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).

IvanD9270
Newcomer

It's says to update but no update available so you can't log in.  

What exactly are you referring to? 

What says to update? 

What has this got to do with @AdrianC4819's issue? 

Is this a completely different issue in which case it should be in a separate thread?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).

Oh, you mean the app? 

Screenshot_20250811_192412.jpg

Just use the website: 

In my experience the app is simply too flakey too often so I just use the website instead. 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).