Bought new plan but can’t use mobile data

[AnnaM5816]

I bought a plan and the money came out of my bank account but but it won’t let me use the plan

[dalyer]

What does your My48 account dashboard say about your current membership status, expiry date and allowance balances?

• https://48.ie/my48

What does your Transactions page say about your payment?

• https://48.ie/my48/transactions

Does your Buy Plan page list any stacked upcoming plans? 

• https://48.ie/my48/memberships

Are incoming/outgoing calls and texts working? 

When was mobile data working ok for you last? 

Are your APN settings still configured correctly? 

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

When did you last successfully buy and use a new membership plan?

If you need to contact 48 support about this then see the links in my signature below.