Calls/texts working but not data even after APN config

[jenemo]

Hi, my son just joined 48 months and we fitted his new SIM card. He is unable to connect to data although phone calls and SMS work. I've tried both Android options (from this post https://community.48.ie/t5/The-Knowledge-Base/Upcoming-Maintenance-Data-APN/ta-p/60366), but the phone still won't connect to the internet. I've double-checked I've put all of the details in correctly. Any advice on what to do next? Thank you!

[dalyer]

It should also be possible to text "APN" to 50048 to get the require settings sent to a phone:

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

but for weeks now doing this just returns "(Error#701): ServerBusy". 

I've reported this to 48 support but they obviously haven't fixed it.

The settings that you linked to should work so if they don't and you haven't made a mistake then you/he will probably have to contact 48 support for further assistance.

See the links in my signature below.

You could also try these settings in case they make any difference:

• https://community.48.ie/t5/The-Knowledge-Base/My-Internet-is-Not-Working/ta-p/45928

[jenemo]

Thanks dalyer, much appreciated!!

[dalyer]

Did you get things sorted? 

For what it's worth the 50048 server seems to be working again.

[jenemo]

I did thanks - the text to 50048 didn't work but I manually entered the details and it worked this time. *phew* thanks again!