23-06-2017 04:43 PM
Hi....I'm in Spain for a few months.....my data roaming kicked in beautifully on my iPhone on June 14th but only lasted 5 days and then it stopped! Can you help please?
27-06-2017 08:18 AM
Sorry for delay in replying....the house I'm in, is up in the Pyrenees and I have to come down to the bar to get wifi.....I tried everything that was suggested....and then my phone stopped connecting to any service provider whatsoever.....so I couldn't make calls nor text for the last few days...and I thought it was something I had done.....as I was adjusting so many settings, trying to fix the original Internet problem. My phone was now searching for Movistar and then not connecting......
But just a few minutes ago, I heard a ping!!! And now my phone is automatically connecting to Orange (which it HAD been doing before the problem) and all is back to normal...!!!!
..so maybe it was a problem with Orange? ...... it Movistar is equally as strong here...so puzzling that my phone wouldn't connect....
..also to muddy the waters.....my month is not up with Guido until July 3rd.....but like I say, my phone spontaneously locked on to the Internet etc on June 14th for 5 days....then the problem started...... it I read somewhere that 'technically' I shouldn't be able to connect to the Internet (via new EU rules) until AFTER I renew my subscription following the introduction of the new rules........go figure!!!!!
....anyway I'm a happy bunny at the moment as I have Internet at the house.......FINGERS CROSSED...!!!!
thanks for all the advice....🙏
27-06-2017 08:25 AM
Everything should work on the Guido membership that you have.
EU roaming calls, texts and data.
If you continue to have problems then you should contact 48 support.
Hope this helps.
27-06-2017 06:13 PM
Did that help at all @brigidanne?