48 Community

Faulty Mast

Hello, I reported this issue on the 5th of December and didnt recieve a reply. Case Ref No INC0628139, Mast Ref MY0063. Service at this location is intermittent on all bands.Cell is shrinking and was completely out for 3 hours today.  Its not accepta...

Softify not working

Softify is not working on my One plus 3T. I get message no Internet connection in Softify app. There is no issue using Netflix, YouTube or Prime Video. Also if I use a Lycamobile sim in same phone, the Softify app works. I think it's some APN setting...

No option to buy an internet add on?

HI, I cannot add a 1gb mobile data like I always could? Please advise as I need mobile data tomorrow urgently tomorrow and my membership is not renewing for another 4 days 

No connection

My husband Kevin Cooney payment hasn't gone through today & he urgently needs the phone to make urgent calls . Why did it not automatically go through. Tel him 0876721079 pleaseMarie Cooney

My personal Hotspot is not working

My personal Hotspot is Not working

Purchase

I'm am trying to purchase more internet GB but it keeps coming up as an error when I put in my Cnv number?

I get an error message that my sim isn't provisioned.

Keep getting 3G instead of lte

My phone keeps getting 3G instead of lteAny reasons for this?It’s not because of the area I used to get full bars of lte where you live

Huawei mobile wifi router

I can't get any signal when using my  48 sim in my mobile router. Anyone using a sim in their mobile router ? I switched from gomo which worked in router.

Unability

Hi, i cant able to use mobile data even after i purchase the package. What can i do to solve this issue?