Roaming not staying on

SharonG4783 · ‎05-06-2021

5 of us are in Northern Ireland, all on 48 plan, 4 of us can use roaming but my husband's roaming toggle won't stay on. I've followed the trouble shooting guide and changed the APN but that hasn't worked. Anyone ever have a similar problem? He has a Huawei P20, same as my phone which is working OK.

dalyer · ‎05-06-2021

Could you switch SIMs and see if that makes any difference?
I.e. your SIM in your husband's phone and his SIM in your phone.
Just to see if it's related to the phone or the SIM?

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

SharonG4783 · ‎05-06-2021

That's a good idea, thank you.

SonjaE9362 · ‎24-06-2021

Hi there, I've a Huawei honor 10 and was up in NI.. It didn't work either. Same problem, the toggle wouldn't stick. Did this work for you? 48 support told me that there's an ongoing issue with roaming and Huawei handsets. This has been the case for years.. Its why I left the network a long time ago!

SharonG4783 · ‎25-06-2021

Hi Sonja, didn't try it in the end as I didn't know my sim pin code so couldn't power off my phone! It's weird though as he has the exact same phone as me and mine was fine.

dalyer · ‎25-06-2021

@SharonG4783 wrote:

Hi Sonja, didn't try it in the end as I didn't know my sim pin code so couldn't power off my phone! It's weird though as he has the exact same phone as me and mine was fine.

For what it's worth if you don't know your SIM PIN then you can just enter it wrong three times and then use the PUK available from your My48 account.

https://community.48.ie/t5/The-Knowledgebase/I-forgot-my-PIN-or-need-my-PUK/ta-p/256

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

SonjaE9362 · ‎06-07-2021

Hi Sharon, thanks for the reply. Good to know that roaming works somewhere on the Huawei spectrum! I've tried to get an update from 48 on progress for a long time and all I get is our engineers are working on this problem!

MichelleK3178 · ‎23-11-2021

I just experiences the same issue while in UK. I followed all steps to delete and recreate a new apn and still had same prob. I have a huawei p20 and my mum was also on a huawei. I have roamed before on other netweok with this phone without issue.

dalyer · ‎23-11-2021

Maybe try the advice linked here?

https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56677/highlight/t...

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.