Ordered replacement SIM twice but neither arrived

[JohnR2759]

I recently bought a new 5g handset. I can only get 4g on the handset. 48 told me I need a new sim. I’ve ordered a new sim twice but none have arrived. Has anyone else had this problem? I’m paying for a 5g plan but 48 won’t send me a 5g sim.

[dalyer]

When did you order the replacement SIM?

They can take up to 7 working days to arrive. 

• https://48.ie/help/sim-replacement

How long will it take for my SIM to deliver? 

SIM will be delivered within in 5-7 days. Excluding weekends & bank holidays!

If you still have your original SIM and didn't block it when ordering the replacement then make sure that your APN settings are configured correctly. 

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

If you're on Android then you can text "APN" to 50948 and follow the instructions here to configure the settings currently: 

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

If you still can't get 5G connectivity then make sure that the phone isn't configured to disable 5G on the phone settings:

E.g.:

• https://help.breezesim.com/hc/en-gb/articles/16398757348241-How-to-disable-5G-on-iOS-Android

[Nessahl1439]

Mine hasn’t arrived either and its been 7 days i ordered a new one just now.

[dalyer]

7 working days or 7 calendar days?

If you need to contact 48 support about this then see the links in my signature below.