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No network

Newcomer
Posts: 4
‎13-10-2020 10:48 AM
Just recently joined but I have no network or data inside my house. I don't understand because I used to be on Three and it was fine
Posted from Realme RMX1901
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Re: No network

Newcomer
Posts: 4
‎13-10-2020 10:50 AM
Also is there no customer service on here at all?
Posted from Realme RMX1901
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Re: No network

The Legend
Posts: 15,571
‎13-10-2020 12:24 PM

For data to work you need to configure your internet settings - follow the instructions here:

 

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

 

Are you saying that you have no network signal indoors at all though?

I.e. no bars?

 

This is the community forum not customer support:

 

https://community.48.ie/t5/Memberships/customer-care-number/m-p/53861

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then please see here.
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Re: No network

Newcomer
Posts: 4
‎13-10-2020 01:26 PM
Did the internet settings yesterday but it works fine when I'm not in the house but inside I get mo bars or data
Posted from Realme RMX1901
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Re: No network

The Legend
Posts: 15,571
‎13-10-2020 01:37 PM

OK - inside your house must be an area of bad coverage for 48 so?

You should contact 48 support in case they can advise.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then please see here.
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Re: No network

Newcomer
Posts: 4
‎13-10-2020 01:38 PM
Whenever I click for customer support it brings me back to the community forum
Posted from Realme RMX1901
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Re: No network

The Legend
Posts: 15,571
‎13-10-2020 02:17 PM

See here for the options for contacting support:

 

https://community.48.ie/t5/Memberships/customer-care-number/m-p/53861

 

In case it helps at all there are many free or paid apps that help to show cell strength etc. and diagnose signal problems - e.g.:

 

https://www.signalboosters.com/blog/best-smartphone-apps-to-find-your-cell-signal-strength/

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then please see here.
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