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No data

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fionnathaner
Visitor

‎08-06-2020 08:19 AM

Switched from the Don to 40GB subscription, and added 1GB data to tide me over until renewal. No internet. Checked APN settings, & found some fields empty. Refilled MMSC, MMS proxy, MMS port, & fixed APN type - still no connection. Any help?
Thanks, Jonathan
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dalyer
The Legend
The Legend
In response to fionnathaner

‎09-06-2020 11:35 AM - edited ‎09-06-2020 12:45 PM

Can you try

 

Authentication Type: None/Not set

 

That's the only difference between your settings and mine which work fine.

 

Also make sure that Mobile data is enabled.

If it still doesn't work then try enabling Roaming also.

 

When making and saving any changes toggle airplane mode on and off to ensure that they take effect.

 

Post back if it still doesn't work.

 

BTW - what make and model of phone? 

And I presume that calls and texts are working OK?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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hastingsg9097
Newcomer

‎13-08-2022 08:54 PM

My membership renewal is due and I got text that my auto renewal failed but the funds left my account. I currently dont have data.

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dalyer
The Legend
The Legend
In response to hastingsg9097

‎14-08-2022 02:28 AM

If your membership auto renewal didn't work as expected then you'll need to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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