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No 5G on Pixel 6A

CaolanH0733
Newcomer

‎20-02-2024 12:30 PM

Hi,

I got an email saying I should now have 5G on my plan. Also just signed up for the €12.99 plan that includes 5G. I have a Pixel 6A which is 5G enabled. In my settings I have selected 5G prefferd for network preference. Yet I still have only LTE network for my internet. Any help with this would be appreciated
9 people had this problem.
3 Likes
11 REPLIES 11

BrunoJustoP1921
Newcomer

‎16-07-2024 07:16 PM

Same. I just signed up today for 48 and couldn't get it. Very disappointed. Already thinking of changing provider. I can get 4G only cheaper somewhere else.

0 Likes

dalyer
The Legend
The Legend
In response to BrunoJustoP1921

‎16-07-2024 08:10 PM - edited ‎16-07-2024 10:01 PM

As explained elsewhere in this and other threads, the issue is down to Google not whitelisting 48/Liffey Telecom for 5G access on certain Pixel handsets and will only be resolved when they take action and issue a software update that fixes this.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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