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My money not deducted

Heraldd1906
Newcomer
My money is not deducted and internet not function
2 REPLIES 2

Heraldd1906
Newcomer
Hi

dalyer
The Legend
The Legend

You'll need to explain your issue more clearly if you want assistance from the Community Forum.

What money was not deducted?

Do you have an active membership plan? 

You need an active membership plan for outgoing calls and texts and mobile data to work.

Are calls and texts working? 

When was everything including mobile data working ok last? 

Are your APN settings configured correctly?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).