Money deducted twice - how to get a refund?

[SalonieD3370]

They have deducted my money twice, how can I get back my money
Please help

[SalonieD3370]

They have deducted my money twice, how can I get back my money

[dalyer]

Was this your first membership purchase?

If so then there is a second charge for the one-time activation fee.

See here:

• https://48.ie/legal/price-plan-details

€12.99 Plan

This €12.99 Plan is only available to new 48 customers who order their 48 SIM and purchase a €12.99 Plan from the 5^th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.

If it wasn't that then what does your Transactions page say about your recent payment/purchase?

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming plans?

• https://48.ie/my48/memberships

If you mistakenly bought two membership plans instead of one then the second one will still stack on your account to kick in when the first one runs its course so you have not lost out.

If the issue is something else and you think that you are entitled to a refund then you'll have to contact 48 support for assistance.

They don't generally monitor or respond to queries here on the Community Forum.

To contact them see the links in my signature below.

[SalonieD3370]

This is not my first purchase, I’m member since 2yrs

[SalonieD3370]

I can show screenshots

[dalyer]

You'll have to contact 48 support for assistance with this so.

See the links in my signature below.

[SalonieD3370]

Ok , I understand I’m being marked as new member but your site had some issue on 15/03/25. On the same day they have deducted my money twice.
But I’m not a new member.

[dalyer]

It's not my site.

I don't work for 48.

Did you contact 48 support for assistance with this issue?