Was this your first membership purchase?
If so then there is a second charge for the one-time activation fee.
See here:
€12.99 Plan
This €12.99 Plan is only available to new 48 customers who order their 48 SIM and purchase a €12.99 Plan from the 5th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.
If it wasn't that then what does your Transactions page say about your recent payment/purchase?
Does your Buy Plan page list any upcoming plans?
If you mistakenly bought two membership plans instead of one then the second one will still stack on your account to kick in when the first one runs its course so you have not lost out.
If the issue is something else and you think that you are entitled to a refund then you'll have to contact 48 support for assistance.
They don't generally monitor or respond to queries here on the Community Forum.
To contact them see the links in my signature below.
