Only getting 4G not 5G

[GoudMudimellaH8891]

I've registered the 48 sim and it's the mobile data as 4g+ but I need 5G or 5g+ what might be the issue

[dalyer]

What make and model of phone is it? 

Are you sure that it's 5G capable? 

Are your APN settings configured correctly?

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

Anything useful here? 

• https://community.48.ie/t5/The-Knowledge-Base/12-99-plan-now-includes-5G-at-no-extra-cost/ta-p/61556

Are you still using the free introductory 1 GB of mobile data? 

If so then that only supports 4G.

After you buy your first monthly membership plan you'll have access to 5G if your phone is capable of 5G.

If you need to contact 48 support about this then see the links in my signature below.

[GoudMudimellaH8891]

"I have a Samsung Galaxy S23, I'm on the €12.99 5G plan (currently showing the €9.99 promotional price), and my phone is set to 5G/LTE/3G/2G. I'm in Dublin 7, Cabra, but I'm only getting 4G+. Please check whether 5G is provisioned/enabled on my SIM/account."

[dalyer]

Duplicate threads merged.

There's no need to post multiple times about the same issue. 

Especially when I've already responded to your original post. 

• https://community.48.ie/t5/Internet/Only-getting-4G-not-5G/m-p/74972/highlight/true#M10561

5G isn't provisioned/enabled at the account level. 

All recent 48 SIMs are 5G capable and you'll get it if the phone is capable of it, the APN settings are configured correctly, and the €12.99 5G plan is being used.

• https://community.48.ie/t5/The-Knowledge-Base/12-99-plan-now-includes-5G-at-no-extra-cost/ta-p/61556

If you need to contact 48 support about this then see the links in my signature below.