Mobile data stopped working after changing phone

[MichalB9581]

from old samsung J6 to Samsung A22 - not interent not working as much. Whatsapp yes, but only whatsapp, other apps and web doesn't work

[dalyer]

You probably need to configure your APN settings. 

Text "APN" to 50048 and follow the instructions here to do this: 

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

If you need to contact 48 support about this then see the links in my signature below.

[MichalB9581]

It works after doing what you told. Much appreciated, Cheers!

[dalyer]

Glad to hear that you got it sorted @MichalB9581.

I'm not sure why 48 can't push APN settings to phones automatically like other mobile providers can as far as I know.

[AaronS6679]

Yeah certain Samsung phones enter the wrong APN details for 48 which result in only WhatsApp working.

Follow @dalyer 's advice above or go to APN settings and put "Proxy" and "Port" to "Not Set" and Save.

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

[dalyer]

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@AaronS6679 wrote:

Yeah certain Samsung phones enter the wrong APN details for 48 which result in only WhatsApp working.

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That's interesting @AaronS6679 - do you have any more details on this? I've never heard of this before. Thanks.

[AaronS6679]

@dalyer Yeah its very interesting. I have a friend on Tesco Mobile that had this same exact problem on a Samsung phone, just WhatsApp working and have seen threads on Reddit and other places with people having the exact same issue. The "Proxy" and "Port" fields by default get populated with completely wrong details and i'm not sure why.

https://www.reddit.com/r/tesco/comments/y4o2d5/comment/kohsipl/

[dalyer]

Thanks @AaronS6679 - I had done a search and saw something about the proxy/port fields causing that sort of problem alright. And now that you mention it I seem to recall queries posted here over the years of the form "mobile data doesn't work except for WhatsApp (and FaceBook?)" so that might explain it. I guess that the first step when having mobile data problems is to ensure that the APN settings are configured correctly which, on 48, means texting "APN" to 50048 and following the instructions... Thanks for the info. 👍

[AaronS6679]

Yeah exactly the normal advice of “Have you entered or text “50048” for the APN settings” still should fix it no problem. Yeah I’ve seen people saying Facebook Messenger also works for some reason.