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Re: Mobile data not working

The Legend
Posts: 16,701
‎28-01-2021 04:06 PM
Please read my second last post above.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Mobile data not working

Newcomer
Posts: 1
‎29-01-2021 10:34 PM
Had same problem... have been using this network for several months. How come all of a sudden these settings are needed ?
Posted from Generic Android 2.0
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Re: Mobile data not working

The Legend
Posts: 16,701
‎29-01-2021 10:44 PM
Have you tried my earlier suggestion?

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Mobile data not working

Newcomer
Posts: 1
‎01-02-2021 03:27 PM

Thanks a million.

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Re: Mobile data not working

The Legend
Posts: 16,701
‎01-02-2021 04:21 PM

You're welcome - glad it helped.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: Mobile data not working

Newcomer
Posts: 4
‎03-02-2021 04:23 PM
I had same problem. This fix did not work for me. The two agents (while very knowledgeable) eventually asked me to a) re-order sim, b) try sim in another phone. The re-ordered sim did not fix it. Same problem. Have not tried the 'different phone' approach yet, but given the number of people with this problem, I doubt it is a SIM or a phone problem.
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Re: Mobile data not working

Newcomer
Posts: 4
‎03-02-2021 04:28 PM
Exact same experience for me. Was using for over two months, then it stopped working. I thought Tesco's APN settings were still in phone and that I'd somehow been using their data, but agent confirmed I'd used 5gb of 48 data. It is making no sense therefore that agents are suggesting we try the sims in other phones - especially where the problem is cropping up in different Irish locations.
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Re: Mobile data not working

The Legend
Posts: 16,701
‎03-02-2021 05:26 PM
Did you try deleting any configured APNs and reconfiguring the 48 settings from scratch?

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493/highlig...

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Mobile data not working

Newcomer
Posts: 4
‎25-02-2021 01:50 PM
I had no internet connectivity for several weeks....I called support, got (and followed) polite advice on settings etc., all to no avail, until today when I noticed the connection was 'back'. The upside is 48 did something at their (server) end, which fixed something....the downside is that they never told me and I was about to defect to another provider. Anyway, I can now say a) the service is good b) don't be humble if you're an S5 owner, stick to your guns, the problem is and always was on the server slide.
Posted from Generic Android 2.0
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Re: Mobile data not working

[ Edited ]
The Legend
Posts: 16,701
‎25-02-2021 03:57 PM

Just curious, how do you know that 48 did something at the server side and what sort of server are you referring to here?

 

Also I don't get the reference to S5 (Samsung Galaxy S5 I presume?) since nobody in this thread mentioned that phone previously.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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