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Mobile data not working

Newcomer
Posts: 4
‎26-01-2021 10:22 AM
As above. No mobile data in Dublin 15.
I even connected to wifi and topped up but still nothing.
Can staff please come back with an update?
Posted from Samsung SM-N976B
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Re: Mobile data not working

The Legend
Posts: 17,075
‎26-01-2021 10:23 AM

48 support generally do not read or respond to posts here.

You'll have to contact them yourself.

See the link in my signature below.

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: Mobile data not working

Newcomer
Posts: 4
‎26-01-2021 10:47 AM
Thanks, I Got support and they have fixed the issue.
I have an android phone and they got me to do the following.
Go into connections / mobile networks / access point names. This was listed as Tesco mobile internet.

They got me to delete this APN and add a new one with the following 2 settings.
(1) Name - 48 internet
(2) APN - 48 months.liffeytelecom.com

Once I saved this I made sure mobile data was turned on and turned wifi off. Mobile data came back on.

Hope this helps others with same issue.
Alan
Posted from Samsung SM-N976B
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Re: Mobile data not working

Newcomer
Posts: 1
‎27-01-2021 01:27 PM
Not mobile data for days
Posted from Generic Android 2.0
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Highlighted

Re: Mobile data not working

Newcomer
Posts: 1
‎27-01-2021 02:47 PM
Thanks for info, we had the same issue, but we got it fixed with your help.
Posted from Samsung SM-A515F
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Re: Mobile data not working

The Legend
Posts: 17,075
‎27-01-2021 03:53 PM

@PaulineC2973 wrote:
Not mobile data for days

 

See here:

 

https://community.48.ie/t5/Internet/No-wi-fi/m-p/55323/highlight/true#M5231


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: Mobile data not working

Newcomer
Posts: 2
‎27-01-2021 07:05 PM

Thank you for the help i got my mobile data back! cheers

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Re: Mobile data not working

The Legend
Posts: 17,075
‎27-01-2021 07:54 PM
Great, glad to hear that you got sorted.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Mobile data not working

Newcomer
Posts: 1
‎28-01-2021 01:35 PM
It worked. That is so much.
Posted from Generic Android 2.0
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Re: Mobile data not working

Newcomer
Posts: 1
‎28-01-2021 03:53 PM
mobile data not working
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