Problem

[HannahK9704]

Hi my name is Hannah I am a new customer to 48 mobile and have paid my activation fee plus another 10 euro on top of that yesterday but I have received and email today stating that I have until tonight to claim the 9.99 plan for 6 months although I already paid the first 10 euro

[dalyer]

There's no €10 plan so I presume that you're referring to this promotional offer for a €3 discount on the €12.99 membership plan for 6 months?

• https://48-months-cdn.s3.eu-west-1.amazonaws.com/promotions/%E2%82%AC9.99OfferTCsAprMay26.pdf

If you meet the qualification criteria for the offer then you should get it automatically. 

In particular, note the requirement that you keep membership plan auto-renewal enabled. 

What exactly is the text of the email that you received?

If you are still confused then you might want to contact 48 support for clarification. 

See the links in my signature below.