Live chat

[mike666]

How do I start a live chat? I need help with my account and the button to start live chst is not present. It was there before.

[Johnm9866]

Hi

[dalyer]

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@Johnm9866 wrote:
Hi

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Hi

[HelenC7800]

Hi,

Can you help me please? I lost my debit card and while waiting for my new one to come in the post my 48 membership ran out. I could not renew it until the new card arrived. it still hasn't arrived so I was going to use my partners card to pay until the new one arrives. I can't seem to do it.

What can I do?

[dalyer]

What happens when you try?

Any error messages?

If you need to contact 48 support then see the link in my signature below or email them at support@48months.zendesk.com

[Marym9586]

I'm trying to phone a number in London, but it's saying I haven't enough minutes even though I do

[dalyer]

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@Marym9586 wrote:
I'm trying to phone a number in London, but it's saying I haven't enough minutes even though I do

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You need cash credit on your account to pay for international calls. They are not covered by membership/add-on bundled call minutes which are only for Irish national landline/mobile calls (and Northern Ireland landlines called with the 048 prefix).

https://48.ie/charges/international-calls

[DeirdreG3127]

I'm 2 days trying that still no success I'm in a constant loop at their payment portal after entering my details I'm years with 48 this has never happened before I need my network to work today so frustrating

[dalyer]

Duplicate post:

• https://community.48.ie/t5/Memberships/Payment-failed-for-no-reason/m-p/59333/highlight/false#M5142

[PatrickK3169]

I have received two calls saying they had received missed calls from my number. I did not make either call. Has someone else got my number?

[dalyer]

Numbers can easily be spoofed unfortunately.

• https://www.comreg.ie/advice-information/scam-calls/

What types of scam calls and scam texts are common?

The most common types of scam calls and scam texts currently being experienced by consumers in Ireland appear to be:

• Calling Line Identification Spoofing (“CLI”) – when the number calling you, as displayed on your screen, has been faked by a scammer and appears to be a call from a genuine number.