Live chat

[mike666]

How do I start a live chat? I need help with my account and the button to start live chst is not present. It was there before.

[dalyer]

See the link in my signature below.
If the chat option doesn't appear then you'll have to just keep refreshing until it does.
Or wait until tomorrow if it's finished for the day.

Hope this helps.

[ConorA3015]

Hi ,

I wonder could you help me . a few days ago i lost all access to the internet , a day before that my usual 13 euros was decucted from my bank to pay 48 its monthly due . i got a text from 48 telling me 'i had used up all my data in my membership' , what do you think i should do , thanks

[dalyer]

---

@ConorA3015 wrote:

Hi ,

I wonder could you help me . a few days ago i lost all access to the internet , a day before that my usual 13 euros was decucted from my bank to pay 48 its monthly due . i got a text from 48 telling me 'i had used up all my data in my membership' , what do you think i should do , thanks

---

You'll probably need to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com

What does your My48 account page say about your membership status and data balance?

• https://48.ie/my48

What does your Transactions page say about your recent transactions?

• https://48.ie/my48/transactions

[JoanL0615]

Can please check the mobile number for my daugher 089 4912378

I have a log in for 48 but my sons account comes up. My daughter account is not showing

Her mobile data stopped and I dont think I was charged last month. 

Can you please check and let me know by email 

Thanks Joan 

[dalyer]

---

@JoanL0615 wrote:

Can please check the mobile number for my daugher 089xxxxxxx

I have a log in for 48 but my sons account comes up. My daughter account is not showing

Her mobile data stopped and I dont think I was charged last month. 

Can you please check and let me know by email 

Thanks Joan 

---

You'll need to contact 48 support about this.

Nobody on the community forum will be able to help.

See the link in my signature below or email them at support@48months.zendesk.com

It's not a good idea to post personal info such as your daughter's phone number online by the way.

Also, the login credentials (email address and password) will be different for your son's and daughter's accounts so you need to know both sets in order to log into the two accounts.

[Gavinmcg8211]

Hi I already have 48 SIM card in my phone I received another one for another phone I have there last week but I can’t find the option where to activate it and when I go into the option on the my 48 account app the move mobile number it won’t let me do it? Cant you help me out thank you

[dalyer]

You can't activated a second SIM on the same account.

You need to be logged out to activate it using a new account/email address.

Hope this helps.

[DonOR9266]

Issues moving to 48 with new sim

[DonOR9266]

Network not being picked up