16-11-2016 12:25 AM
16-11-2016 12:33 AM - edited 16-11-2016 12:35 AM
You mean you bought an internet add-on because you used up your membership data allowance?
Was internet access working before?
Are your internet/APN settings correct?
http://community.48months.ie/t5/Other-Help/Internet/m-p/34493#M12560
If you dial *100*8# what do you get?
What do your My 48 account page and My History page say about your current membership status, data allowance and recent payments/purchases?
https://www.48months.ie/my-48
http://www.48months.ie/my-48/my-history
Hope this helps.
16-11-2016 09:47 AM
Did that help at all?
16-11-2016 06:35 PM
16-11-2016 08:08 PM - edited 17-11-2016 09:12 AM
What does *100# return for your cash credit balance?
Where are you trying to buy membership?
By text?
On the website?
On the app?
Whichever way you have tried maybe try another and see if it makes a difference?
If you can't buy membership at all then you'll probably need to contact 48 support for assistance:
http://www.48months.ie/help/ask-agent
Hope this helps.
17-11-2016 04:54 PM
Did that help at all?