48 Community

elainepace · ‎08-09-2017

Hi, I just ran out of data even though I've been using wifi these past few days. This has never happened before. My wifi assist is turned off and I only use spotify on offline mode. Any help appreciated!

dalyer · ‎08-09-2017

You should contact 48 support to see if they can tell you how/when your data allowance was being used.
They probably can't tell you what specific apps were using it.
The only way to do that is to use your phone's built in data monitor or install an app that tracks data usage by app.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

dalyer · ‎08-09-2017

You should contact 48 support to see if they can tell you how/when your data allowance was being used.
They probably can't tell you what specific apps were using it.
The only way to do that is to use your phone's built in data monitor or install an app that tracks data usage by app.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎09-09-2017

Did that help at all @elainepace?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

elainepace · ‎11-09-2017

dalyer · ‎11-09-2017

Your post was blank @elainepace.
Did you mean to add something?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

48 Community

Internet running out even on wifi