Internet not working in Fuerteventura, Canary Islands

[CraigM4512]

Hi, 

Im currently in Fuerteventura and my internet on my phone is not working. 

I have tried all the steps per this post https://community.48.ie/t5/The-Knowledgebase/The-Roaming-Troubleshooting-Guide/ta-p/52179.

When I add the APN it keeps disappearing. Has anyone been able to fix this while roaming? Im using a samsung S7 phone and have tried using my sim in another device but still no luck. 

Thanks in advance!

[PatrickJO1998]

Had to get a Lycamobile sim now works in N.I.

[PatrickJO1998]

Delete all apns and e ter it again

[LeoMarkoM0248]

Same thing today! Is this problem fixed or is it still ongoing ONE YEAR LATER???????

[dalyer]

People are still reporting these problems with roaming/roaming data unfortunately.

If your SIM predates 2023 then you may need to get a replacement:

• https://48.ie/help/sim-replacement

If these threads don't help:

• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179
• https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56352

then you'll have to contact 48 support for more advice.

See the link in my signature below or email them at support@48months.zendesk.com