24-10-2017 09:53 AM - last edited on 31-10-2017 11:19 AM by 48_Retired
My phone galaxy s6 won't download the configuration for the data settings for some reason and when I enter the info directly it deletes it
**changed subject to match the topic - Sheena**
24-10-2017 10:15 AM
You need to follow these instructions to configure your settings manually:
http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928
What exactly happens when you configure the settings and then try to save the APN?
If the phone always loses them then it's a phone issue and not a 48 issue.
Unfortunately Samsung Galaxy phones are sometimes problematic like this - losing or rejecting configuration settings for no obvious reason.
It's a widely experienced problem globally and Samsung have never fixed it for those affected.
You might need to contact Samsung or whoever sold you the phone to ask them how to configure and save your internet configuration settings.
Hope this helps.
31-10-2017 12:45 PM
31-10-2017 12:47 PM
Glad to hear it - what was the problem/solution in the end?