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After arriving back to my country I can no longer us my Sim

ValeriaS6208
Newcomer
I went abroad, and it was a lil difficult to change to roaming at the start but I did it in the end. For one week I was able to make calls, use Internet and just my phone in general. When I got back to my home country my Sim card didnt seem to pick up the signal, or sometimes it does with just only two lines. Its been hours since I am not able to make calls or use my own Internet without the home WiFi. I restarted my phone several times, I turned on and off the airplane mode, I checked the settings and tried to change my mobile network operations to a manual one but it didnt let me. It said selected network (48) not available. I even took the sim out and put it back. At the start I thought the issue will resolve because sometimes my phone has a hard time to pick up the signal when I get off the plane. I assumed I would only have this issue for an hour but nah, its been more than 10 hrs at this point and I am just desperate to get my Internet back and calls. I either get 'Not registered on network' or
'Mobile network not available'
1 REPLY 1

dalyer
The Legend
The Legend

See here - the section titled "Returned Home?":

If that doesn't help then you'll need to post back with more detailed information.

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).