48 Community

graham37 · ‎24-10-2017

My phone galaxy s6 won't download the configuration for the data settings for some reason and when I enter the info directly it deletes it

**changed subject to match the topic - Sheena**

dalyer · ‎24-10-2017

You need to follow these instructions to configure your settings manually:

What exactly happens when you configure the settings and then try to save the APN?

If the phone always loses them then it's a phone issue and not a 48 issue.

Unfortunately Samsung Galaxy phones are sometimes problematic like this - losing or rejecting configuration settings for no obvious reason.

It's a widely experienced problem globally and Samsung have never fixed it for those affected.

You might need to contact Samsung or whoever sold you the phone to ask them how to configure and save your internet configuration settings.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

wolfie · ‎31-10-2017

Yes got sorted internet back up and running thanks !

dalyer · ‎31-10-2017

Glad to hear it - what was the problem/solution in the end?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Internet - galaxy s6 data settings