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I bought a plan but it won’t connect

No work plan
1 REPLY 1

dalyer
The Legend
The Legend

What does "no work plan" mean?

What exactly do you mean by "it won't connect"?

When was everything working ok last? 

What exactly is/isn't working now? 

Connection to the 48 network - i.e. signal bars?

Incoming/outgoing calls? 

Incoming/outgoing texts? 

Mobile data? 

What happens when you try to make a call or send a text?

Any error messages?

Does your My48 account dashboard list a currently active membership plan? 

What does your Transactions page say about your recent payment/purchase?

Does your Buy Plan page list any stacked upcoming membership plans?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).