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Data

TonyM2170
Newcomer

yesterday

Hi there,
My daughter plan is saying she has no data left for the month of June she has used 12gb on 100gb plan. Auto renew is 07 July, she also got a text saying auto renew was turned off. I pay her plan and never had an issue before.
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dalyer
The Legend
The Legend

yesterday - last edited yesterday

Your post is a bit confusing. 

Is her My48 account saying that she's used 12GB of her 100GB allowance or that she has no data left? 

Is it's the latter then where exactly is it saying that she has no data left and what is the verbatim message?

Are her APN settings still configured correctly? 

Are calls and texts working ok?

If auto-renewal is switched off then can't she just switch it back on again via her My48 account?

If you/she need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).
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