Data not working after topping up

[Luciac3388]

Hello

I topped up my phone yesterday and it was working afterwards but now my data is not working.

Can someone please look into this asap for me?

Thank you 

[dalyer]

What exactly do you mean by "topped up"?

What did you purchase? 

Membership plan, add-on, cash credit? 

What does your My48 account Dashboard say about your current membership plan status, data allowance balance and expiry date? 

• https://48.ie/my48

What exactly do you mean by "it was working afterwards"?

What exactly was working? 

Incoming/outgoing calls, incoming/outgoing texts, mobile data?

When was mobile data working ok for you last?

Are your APN settings still correct?

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

If you're on Android then you can text "APN" to 50048 and follow the instructions here to ensure that they are configured correctly: 

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

If you need to contact 48 support about this then see the links in my signature below.