What exactly do you mean by top-up here?
Membership plan, cash credit, add-ons?
Does he have an active membership plan?
And a non zero EU roaming data allowance?
Are calls and texts working ok?
Are the APN settings still correct?
For roaming issues the usual general advice applies...
Unfortunately many people still seem to have problems with roaming abroad on 48 for some reason.
(On the other hand all the people who have no problems don't post to report their positive experiences!)
If your SIM predates January 2023 then a replacement may mitigate or eliminate roaming problems:
It may be worthwhile reviewing these two threads in case any of the suggestions help to avoid roaming problems:
If calls and texts work but mobile data doesn't then double check that your APN settings are still configured correctly:
If you have returned to Ireland from roaming abroad and are having problems using the 48 network/calls/texts/mobile data then see this key post, in particular the section titled "Returned Home?":
If you still have problems then you'll probably need to contact 48 support for further assistance.
See the links in my signature below for the three different ways to contact 48 support.
