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Data add on did not work after adding it gave success

cmcorrigan
Newcomer

‎03-01-2018 11:12 PM

 Hi I ran out of Internet so I added a three euro top up and it ended successfully and then the Internet did not work in today I tried again and it said I have credit instead of Internet but the credit was less than the Internet that I purchased as the add-on I had to add the add-on again and now I have a strange amount of credit that I can't put towards an add-on as it's only €2.51,  what happened? Can I still use this towards my add-on or credit and why did this happen?

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8 REPLIES 8

dalyer
The Legend
The Legend

‎04-01-2018 12:17 AM

You must have used services that are charged to your cash credit balance if the original €3 cash credit topup depleted to €2.51.
E.g. sending MMS messages, international texts or calls, calls to "special" numbers such as 1850/1890 numbers etc.
Contact 48 support and they should be able to explain where the cash credit went.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎04-01-2018 08:39 AM

Did that help at all @cmcorrigan?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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cmcorrigan
Newcomer

‎04-01-2018 07:37 PM

Thanks Dalyer, the mystery is why when I put on €3 in credit, immediately selected €3 add-on on the web-page that it didn't actually register. I understand that if there were iMessages that that would hav been taken from my credit. Is it that automatic? My guido membership is not up for renewal til next Tuesday. In any case the second €3 gave me the internet I wanted.
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dalyer
The Legend
The Legend

‎04-01-2018 07:45 PM

iMessages do not cost anything.
Once off iMessage activation may cost 25c because the process can involve the iPhone sending a UK SMS to an Apple activation sever due to the stupid way that Apple do things.
If you think that you paid for an add-on that you did not receive or that cash credit disappeared for no obvious reason then you need to contact 48 support and ask them about this.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
1 Like

dalyer
The Legend
The Legend
In response to dalyer

‎04-01-2018 11:03 PM

Did that help at all @cmcorrigan?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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cmcorrigan
Newcomer

‎04-01-2018 11:10 PM

I'll have to give them a call I think. Thanks though for taking the time to hav a look at it and responding🙏
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dalyer
The Legend
The Legend
In response to cmcorrigan

‎04-01-2018 11:27 PM

OK - but you won't be able to call support.

All support is done online.

See the link in my signature below.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎05-01-2018 03:13 PM

Did that help at all @cmcorrigan?

Were 48 support able to help?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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