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Data Roaming

marcm187
Newcomer

‎07-07-2017 01:46 PM

Hi I'm over in Germany at the moment and my internet isn't working
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5 REPLIES 5

dalyer
The Legend
The Legend

‎07-07-2017 02:07 PM

Are you on a Guido membership?

EU roaming will only work on Guido since 13th June.

If you are on Guido are calls and texts working OK?

What make and model of phone are you using?

Note that many people have been reporting problems with EU data roaming on Guido memberships so if you're having the same problem then you will have to contact 48 support for advice.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎07-07-2017 10:04 PM

Any update @marcm187?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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marcm187
Newcomer

‎16-07-2017 05:50 PM

Sorry took me so long to reply. I'm on the Guido plan. Calls and texts working fine, just no data. Couldn't figure out how to contact 48 support on this
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dalyer
The Legend
The Legend
In response to marcm187

‎16-07-2017 05:56 PM

You can contact 48 support here - option 3 or the chat facility during support office hours

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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marcm187
Newcomer

‎16-07-2017 06:07 PM

Thanks very much. Will try it now.
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