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Data Connection incredibly poor the past week

HughC7657
Newcomer

‎14-11-2020 05:40 PM - edited ‎14-11-2020 05:41 PM

My data connection has been incredibly poor this past week. Phone says its on a 4G connection but I'm unable to hold video calls properly, it buffers regularly while playing songs on spotify and I've been watching youtube videos around 360-240p. Has anyone else experienced this. I am well above my data limit with 20GB out of 40GB left.

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dalyer
The Legend
The Legend

‎14-11-2020 07:36 PM

Delete your APN and configure it from scratch using these instructions.

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

If you still have problems then you'll have to contact 48 support.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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