Can't use WhatsApp - says I have no GB left

[Veronicao9076]

I can't use my Internet it says I have no GB left I don't get it as I updated my subscription

[dalyer]

You need an active membership plan and a non-zero data balance on order to use mobile data and connected apps, including WhatsApp, when not on WiFi.

Do you have both?

What does your My48 account Dashboard say about your membership and data balance status?

• https://48.ie/my48

You also need your APN settings configured correctly.

Text "APN" to 50048 and follow the instructions if necessary:

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/td-p/60689

If you've used up your membership plan data allowance before the membership month is up then you need to buy a data add-on or use Flexi Data to get more data for the rest of the membership month.

• https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268
• https://community.48.ie/t5/The-Knowledge-Base/Flexi-Data/ta-p/53114

If that doesn't help then please explain your problem more clearly.

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com