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Can't top up

ShawnR8379
Newcomer

16 hours ago - last edited 10 hours ago by The Legend

Can’t top up my card just got em yesterday

0 Likes
4 REPLIES 4

dalyer
The Legend
The Legend

10 hours ago

How exactly are you trying to do this? 

What happens when you try? 

Any error messages? 

If you're using the app then maybe try the web interface instead - or vice versa. 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

ShawnR8379
Newcomer
In response to dalyer

8 hours ago

Whenever I try to click on buy plan section it shows that (Sorry you are not allowed to purchase memberships, since you have a Bundle in progress)
And that web page keeps on loading nothing works
0 Likes

dalyer
The Legend
The Legend
In response to ShawnR8379

8 hours ago

That's a common sporadic problem that 48 have never explained or, it seems, fixed unfortunately.

You'll have to contact 48 support to get them to look into and fix this for you. 

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

ShawnR8379
Newcomer
In response to dalyer

8 hours ago

Okay I’ll try to contact them

Thanks boss
2 Likes