16-02-2024 10:19 AM - last edited on 16-02-2024 10:38 AM by dalyer
I switched my number yesterday after trying out the sim in a spare Xiaomi phone. 5g was available immediately. Now with the sim in my Pixel 7 there's no 5g network showing up, only LTE. Any solution?
20-02-2024 04:14 PM
Also the same problem with a Pixel 7. All the APN settings are correct and working fine for 4G/LTE, tried everything I can think of including a factory reset.
20-02-2024 04:22 PM
I wonder if it's a SIM issue. I'm a new customer but perhaps the SIM they sent out is no good? For example, if you manually select a network, you only see 3G and LTE options pop up for other networks, like Eir. I don't know if that means anything or if that's normal when you're not using an (for example) Eir SIM, so I'm just speculating.
Thanks also for confirming that a factory reset doesn't fix it. I had been considering it.
21-02-2024 02:04 PM
Has anybody affected contacted 48 support for advice as I've suggested several times?
If so, what did they say?
21-02-2024 02:13 PM
I contacted support via web chat before posting here and a ticket has been opened. They haven't said a lot - certainly not anything concrete. So far they've just asked me to make sure this setting and that setting is on and to try my SIM in another phone. I tried it in a colleague's Pixel 8 Pro and only got LTE on that as well in spite of its settings being primed for 5G and him using GoMo on 5G successfully. I haven't heard anything back from 48 since reporting that back.
22-02-2024 11:37 AM
22-02-2024 11:00 AM
Look at this half-assed assessment from 48 Support:
I can't accept that, so I replied:
23-02-2024 12:58 PM
23-02-2024 02:20 PM - edited 23-02-2024 02:21 PM
.
23-02-2024 02:25 PM
Your post was blank @JulieO3726 - did you mean to post something?
23-02-2024 02:30 PM
That was me. I moved my mother over and I forgot I was logged into her account briefly and didn't see an option to remove the post, so I just replaced what I wrote with a dot. 😮