4G not working properly

[EugeneM0951]

Over the last few weeks 4G has been a disaster both on my phone and my wife’s phone. I have updated my internet settings with customer care. But the issue is still there. One minute it’s ok and other times it’s non existent. 3G seems constant just a little bit slower.
Just wondering if anyone has the same issue?
Also I got customer care to check coverage in my area but they reported no issues.

Thanks

[dalyer]

Where are you located? 

Do you know anyone else in the same area who you can check with to see what their experience is?

Are your APN settings configured correctly?

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

Can you try your SIM in another unlocked phone with the APN settings configured correctly to see what happens there? 

Maybe you could try a replacement SIM in case your existing SIM has become faulty?

• https://community.48.ie/t5/The-Knowledge-Base/Do-You-Need-a-New-SIM/ta-p/8487

If you need to contact 48 support about this then see the links in my signature below.

[EugeneM0951]

Hi,
Thanks for reply. I will give your suggestions ago and let you know how I get on. I am located in Bantry in West Cork.
It’s just strange that my wife’s phone is doing the same thing . We are both on 48.

Thanks again