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Didn't get reward

yanafree
Newcomer
I ordered 2 sims for recruit and reward - for my son and my husband.
1. When i connected my son to the 48 i got notification about my reward. It was in August. Since then we both paying our monthly fee every month, but didn't get rewarded free months each. Credit shows on my account, but every month i am getting charged! When i asked in the webchat about it, I've been told I'll get free month next time, which didn't happen again. And I've been charged again! When i will get reward? When will my son get reward?
2. When i changed my husband's network to 48 last week i didn't get notifications of recruit and reward program at all!!! What's going on?
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