We're here to help!

Started ‎02-08-2022 by
Modified ‎02-08-2022 by

Let us help you! 😄 Here’s a one-stop shop answering all the most frequently asked questions our 48ers experience.



1️⃣ Activating your sim

2️⃣ Moving your number to 48

3️⃣ How to buy a membership

  • Auto-Renew
  • Pay by card
  • Adding Credit
  • Gift Shop

4️⃣ APN settings


Scroll ⬇️ for full steps that’ll make you a 48 expert in no time 😄


1️⃣ Activating your sim


We’ve made activating your SIM easy! Follow our 5 quick steps to activate your SIM now!


You can activate your SIM here.



  1. Go to your My48 app
  2. Tap My SIM has arrived
  3. Enter your activation code and tap activate
  4. Select whether you want to move your number to 48 or if you want a new number
  5. Tap ‘take me to My48’


To learn more about activating your SIM tap here.



2️⃣ Moving your number to 48


Are you moving to 48 and want to keep your number? It’s simple!


Ready to move your number now? Tap here.




Moving your number is quick and easy!

  1. Log into your My48 account
  2. Tap my profile in the menu
  3. Tap move my number
  4. Enter the number you want to move to 48 and tap move.
  5. Select the account type
  6. Enter the security code you receive on your 48 SIM by SMS
  7. Tap move your number.

To learn more about moving your number to 48 tap here.


3️⃣ How to buy a membership


We have lots of different ways to buy a membership, making sure that there’s a way to suit everyone! We’ve listed the different ways below, so you can choose the one that suits you best.


👉 Auto-Renew


You can turn on auto-renew here.


Turning on auto-renew means you will get to enjoy the ease of never running out of membership for months on end! Don’t have it turned on? It’s quick and easy!


Turn on auto-renew in 4 quick and easy steps:

  1. Go to your My48 account here
  2. Tap ‘My Profile’ in the menu
  3. Tap ‘Payment Details’
  4. Tap the auto-renew membership toggle button

Simple! You’re all set up! Enjoy all of what 48 has to offer for months on end!


To learn more about auto-renew tap here.


👉 Pay by card


Want more for less? All you need to do is add credit to your My48 account! But first, you will need to add a card to your account.


You can add a card to your My48 account here.


Setting up your card on My48 is quick and easy!           

  1. Go to your My48 dashboard
  2. Tap my profile in the menu bar
  3. Select payment details
  4. Tap add card
  5. Enter your details and tap save

To learn more about membership and payments tap here.


👉 Adding Credit


You can add credit to your account here.



Add credit to your My48 account in 6 quick and easy steps:

  1. Log into your My48 account here.
  2. Tap ‘My Profile’
  3. Tap ‘Payment Details’
  4. Tap ‘Add Credit’
  5. Select or enter the amount you want to top up
  6. Select the card you wish to use

To learn more about membership and payments tap here.


 Gift Shop


We’ve created a gift shop so you can top up someone else’s account instantly! You can gift credit here.


To gift credit to someone:

  1. Head to our gift shop here.
  2. Choose whether you want to pay someone’s membership or gift a top up.
  3. Enter the mobile number of the person you want to top up
  4. Enter the amount you would like to gift
  5. Enter your details
  6. Tap the card you wish to pay with

To learn more about gift shop tap here.


4️⃣  APN settings


Having trouble connecting to the internet? You may need to quickly adjust your APN settings and you’ll be connected right away!


Do you have an Android? Follow these quick, easy steps to update your APN settings.



Do you have an iPhone? Follow these quick, easy steps to update your APN settings.



To learn more about updating your APN settings, tap here.



Have we answered your question? If not, we have a whole playlist created on YouTube for you that’s full of helpful video guides!

View our helpful videos here.


Have you checked out our help page? We’ve got lots of frequently asked questions here plus if you need additional assistance, you can contact a member of our Care Crew on messaging Monday – Friday 9am – 9pm and Saturday and Sunday 9am – 8pm.

View our help page here.

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