Let us help you! 😄 Here’s a one-stop shop answering all the most frequently asked questions our 48ers experience.
Overview
1️⃣ Activating your sim
2️⃣ Moving your number to 48
3️⃣ How to buy a membership
Auto-Renew
Pay by card
Adding Credit
Gift Shop
4️⃣ APN settings
Scroll ⬇️ for full steps that’ll make you a 48 expert in no time 😄
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1️⃣ Activating your sim
We’ve made activating your SIM easy! Follow our 5 quick steps to activate your SIM now!
You can activate your SIM here.
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Go to your My48 app
Tap My SIM has arrived
Enter your activation code and tap activate
Select whether you want to move your number to 48 or if you want a new number
Tap ‘take me to My48’
To learn more about activating your SIM tap here.
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2️⃣ Moving your number to 48
Are you moving to 48 and want to keep your number? It’s simple!
Ready to move your number now? Tap here.
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Moving your number is quick and easy!
Log into your My48 account
Tap my profile in the menu
Tap move my number
Enter the number you want to move to 48 and tap move.
Select the account type
Enter the security code you receive on your 48 SIM by SMS
Tap move your number.
To learn more about moving your number to 48 tap here .
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3️⃣ How to buy a membership
We have lots of different ways to buy a membership, making sure that there’s a way to suit everyone! We’ve listed the different ways below, so you can choose the one that suits you best.
👉 Auto-Renew
You can turn on auto-renew here.
Turning on auto-renew means you will get to enjoy the ease of never running out of membership for months on end! Don’t have it turned on? It’s quick and easy!
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Turn on auto-renew in 4 quick and easy steps:
Go to your My48 account here
Tap ‘My Profile’ in the menu
Tap ‘Payment Details’
Tap the auto-renew membership toggle button
Simple! You’re all set up! Enjoy all of what 48 has to offer for months on end!
To learn more about auto-renew tap here.
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👉 Pay by card
Want more for less? All you need to do is add credit to your My48 account! But first, you will need to add a card to your account.
You can add a card to your My48 account here.
Setting up your card on My48 is quick and easy!
Go to your My48 dashboard
Tap my profile in the menu bar
Select payment details
Tap add card
Enter your details and tap save
To learn more about membership and payments tap here.
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👉 Adding Credit
You can add credit to your account here.
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Add credit to your My48 account in 6 quick and easy steps:
Log into your My48 account here.
Tap ‘My Profile’
Tap ‘Payment Details’
Tap ‘Add Credit’
Select or enter the amount you want to top up
Select the card you wish to use
To learn more about membership and payments tap here.
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Gift Shop
We’ve created a gift shop so you can top up someone else’s account instantly! You can gift credit here.
To gift credit to someone:
Head to our gift shop here.
Choose whether you want to pay someone’s membership or gift a top up.
Enter the mobile number of the person you want to top up
Enter the amount you would like to gift
Enter your details
Tap the card you wish to pay with
To learn more about gift shop tap here.
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4️⃣ APN settings
Having trouble connecting to the internet? You may need to quickly adjust your APN settings and you’ll be connected right away!
Do you have an Android? Follow these quick, easy steps to update your APN settings.
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Do you have an iPhone ? Follow these quick, easy steps to update your APN settings.
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To learn more about updating your APN settings, tap here.
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Have we answered your question? If not, we have a whole playlist created on YouTube for you that’s full of helpful video guides!
View our helpful videos here.
Have you checked out our help page? We’ve got lots of frequently asked questions here plus if you need additional assistance, you can contact a member of our Care Crew on messaging Monday – Friday 9am – 9pm and Saturday and Sunday 9am – 8pm.
View our help page here.
