Hey Guys,
We hope everyone is keeping safe and well in this unprecedented time. As we all know and are experiencing, Covid-19 is now strongly impacting our personal lives, work lives, and our communities.
In the interest of ensuring the health and safety of the 48 Customer Care team, we want to update you to let you know that our contact channels will have limited resources at times, so you may potentially face some wait times.
We want to remind you that self-service options are still available 24/7, such as My48 App & Web and SMS short codes.
The Community is also available, and has helpful articles and FAQs if you happen to need help. It can also help dampen your “cabin fever” as you can collaborate and interact with other 48 customers to offer and look for support.
If there’s any changes or updates, we’ll keep you posted here. We do apologise for any inconvenience caused and thank you for your understanding!
To get you started, we've included our top queries and articles where you'll get the answers to some of our most frequently asked questions.
