i cannot get any help to port my number as it is in family

[DerekMC6483]

i cannot get any help to port my number as it is in family i am told to contact an agent but there is no contact number or link i do not have twitter or facebook what can i do 

[dalyer]

What do you mean "it is in family"?

With regards to customer support...

See here

https://48.ie/contact-us

The chat option is here at the moment too

https://48.ie/help

Or email

support@48months.zendesk.com

Hope this helps.

[DerekMC6483]

business/family

[DerekMC6483]

i do not have twitter or facebook to chat 

[DerekMC6483]

how do i activate web chat ?

[dalyer]

I still don't understand what "business/family" means in this context.
If you don't have Facebook/Twitter and the chat is not appearing then email 48 support.
Have you tried just entering the account and number details and requesting the number port?
If so what happened?
Any error message?

Hope this helps.

[DerekMC6483]

it is the options of moving your number

• Pre-pay
• Bill pay
• Business/Family Account

Ok

when i mark the third as there are two other phones on the bill it goes to contact an agent for help with this .... but that is turning out to be next to impossible as there is no link to any agent directly 

[dalyer]

Ok since the chat option doesn't seem to be displaying right now (I don't know why) your only option is presumably to email them.

Hope this helps.

[DerekMC6483]

it really should not be so difficult for newbies but thank you for your advise

[dalyer]

I agree - it should be easier!

The old support ticket system seems to have disappeared with the website "upgrade" a while back.

And the chat facility seems to come and go randomly.

I also don't use FaceBook/Twitter so am in the same boat there - i.e. they are not options.