What do I need to do to be able to make international calls?

[LizM8706]

Have tried adding credit, still won't work. No idea how to get customer care. Help

[dalyer]

What exactly do you mean by "credit" here?

You need an active membership AND cash credit on your account in order to be able to make international calls.

• https://48.ie/charges/international-calls

Do you have both?

What happens when you try to call?

Any messages/error messages?

In order to contact 48 support see the link in my signature below or email them at support@48months.zendesk.com

[MichaelP2792]

I have a tariff in which I pay 48(Three) the amount of €12.99 every month by Direct Debit. The account for My48 is showing that I have unlimited calls and texts. (This is incorrect because it's limited to Ireland, but never mind that ambiguity). It also shows that I get data up to 200G in Ireland and 14G roaming, both per month. It also shows that I have 2 cents (€0.02) credit. I guess (not at all sure) that I can add to this credit so that I can send txts abroad from Ireland and make calls abroad from Ireland. So, suppose I add €20 credit to My48 account. I guess that I'd then be able to make calls abroad from Ireland. But I'm wondering what happens when I'm on a long call to Hong Kong. Will I be cut off when the credit runs out? I guess this info is buried somewhere in 48(Three)'s Ts&Cs, but it would take me hours to find it - assuming it's published online.

[dalyer]

> The account for My48 is showing that I have unlimited calls and texts. (This is incorrect because it's limited to Ireland, but never mind that ambiguity)

It's explained here:

• https://48.ie/legal/price-plan-details

> I guess (not at all sure) that I can add to this credit so that I can send txts abroad from Ireland and make calls abroad from Ireland.

Correct.

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

> But I'm wondering what happens when I'm on a long call to Hong Kong. Will I be cut off when the credit runs out?

Yes.