Want to deactivate SIM for two years

[AkhileshK0418]

Hi, I want to deactivate my sim for sometime as I will no longer use the services for the next 2 years. Please turn off my auto-renew option for not debiting my payment automatically. I did that from my end but the pop says that I am not allowed to do that.

[dalyer]

You can turn auto-renewal off yourself via your My48 account:

• https://48.ie/my48/settings/payment-details

If that doesn't work then you'll have to contact 48 support for further assistance.

Bear in mind that if you don't buy a membership plan for 2 years your account and number will be lost. 

• https://48.ie/legal/terms-and-conditions#7

7.2 In addition to the circumstances set out in Section 7.1 above, we may suspend (i.e. bar), restrict or end the provision of the 48 Services (in total or in part) if you choose not to purchase top up credit or make a chargeable use in respect of your Account for a period of 6 months.

7.3 Where the 48 Services are suspended because you have chosen not to purchase top up credit or make a chargeable use in respect of your Account for a period of 6 months, we will remove any credit on your Account after a further 2 months and credit will not be recoverable. Your service will then remain suspended for a further 5 months and can be reconnected at any time during this period. When the suspension period ends your service will be disconnected, this agreement will end and your number will be immediately lost.

If you need to contact 48 support about this then see the links in my signature below.