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No membership for 9 months - account deactivated?

AbdulquadirM6410
Newcomer

I have not recharged my number in  last 9 months. Will my number be still active as I am not able to  activate and recharge the same. 

1 REPLY 1

dalyer
The Legend
The Legend

No. Your account will have become deactivated after 6 months of not renewing membership and you will have to contact 48 support to get it reactivated.

7.3 Where the 48 Services are suspended because you have chosen not to purchase top up credit or make a chargeable use in respect of your Account for a period of 6 months, we will remove any credit on your Account after a further 2 months and credit will not be recoverable. Your service will then remain suspended for a further 5 months and can be reconnected at any time during this period. When the suspension period ends your service will be disconnected, this agreement will end and your number will be immediately lost.

See the links in my signature below for the different ways to contact 48 support.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.