Voice mail

[MaryB4345]

I have my greeting set up but people cannot leave message. It used to work but got upgrade sim and now doesnt

[dalyer]

That sounds odd.

I wouldn't have expected a replacement SIM to impact it.

Maybe try setting it up again?

• https://community.48.ie/t5/The-Knowledge-Base/How-do-I-use-my-Voicemail/ta-p/244

If that doesn't help then you may need to contact 48 support about this.

See the links in my signature below.

[RyanF2936]

Getting error message when I try to access or change setting in VM

[dalyer]

What exactly are you doing and what is the specific error message?

Please detail the exact command/code that you are trying to use and the verbatim error message.

Did you read this?

• https://community.48.ie/t5/The-Knowledge-Base/How-do-I-use-my-Voicemail/ta-p/244

If you need to contact 48 support about this then see the links in my signature below.

[RyanF2936]

When I call *004* it says “sorry, you are not allowed to call this number.”

Same issue when I call my full voice mail phone number.

When I Call Voicemail from my phone I got an error screen, but just tried again and now it just says “Calling…” indefinitely. No connection.

[dalyer]

> When I call *004* it says “sorry, you are not allowed to call this number.”

*004* on its own is not a valid command/code.

Say your mobile number is 0891234567 then you need to dial *004*003538951234567#

You need to read the guide carefully to ensure that you're entering/dialling the correct codes.

The codes are a bit fiddly and it's easy to get something wrong so you really have to follow the guide closely/carefully:

• https://community.48.ie/t5/The-Knowledge-Base/How-do-I-use-my-Voicemail/ta-p/244

Option 4: All of the above

• To set up: Dial *004* followed by your voicemail number, followed by #, and press call.
• To cancel this: Dial #004# and press call.
• To check status: Dial *#004# and press call.

Example: To set up this option when your phone number is 0891234567, dial *004* 003538951234567# and press call.

What exactly are you trying to do?

> Same issue when I call my full voice mail phone number.

What exactly do you mean by your voicemain phone number here?

If you want to access your mailbox then you call 171.