Urgent unable to use outbound calls

[TerryG7340]

Dear Sir/Madam,

Unable to use outbound calls on my
Mobile despite having topped up my account by €30.00 - I
Would be happy with grateful if you could look into this please.
Thank you
Terry

[dalyer]

If you mean that you topped up your cash credit balance by €30 then that's no use. 

You need to buy a monthly membership plan in order to be able to use outgoing services. 

What happens when you try to make a call? 

Any error messages?

What does your My48 account dashboard say about your membership plan status and cash credit balance? 

• https://48.ie/my48

What does your Transactions page say about your recent payment(s)?

• https://48.ie/my48/transactions

Are you able to receive calls, send/receive texts and use mobile data?

You might want to read this and the New to 48 FAQs to understand how 48 and monthly membership plans, cash credit, etc. work because it's a little different to some other pay as you go SIM only mobile phone service providers. 

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105
• https://48.ie/help/new-to-48

If you need to contact 48 support about this then see the links in my signature below.

[dalyer]

Duplicate threads merged. 

There's no need to create multiple threads about the same issue. 

Especially when I already addressed your original post here: 

• https://community.48.ie/t5/Phones/Urgent-unable-to-use-outbound-calls/m-p/73927/highlight/true#M7617

If you want assistance from the Community Forum then maybe you could clarify the issues that I asked about there?

If you need to contact 48 support about this then see the links in my signature below.

[TerryG7340]

Despite being in n credit I am unable
to make outbound calls.
Any advice as how to resolve?

[dalyer]

Yet another duplicate thread merged. 

I've already responded to your previous posts but you've failed to address any of the questions that I've asked in an attempt to better understand your issue. 

If you're not willing to do that then you'll have to contact 48 support as I've suggested several times already. 

To contact 48 support see the links in my signature below.