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Unable to make calls or send texts

Aaronh4236
Newcomer
I just bought a plan but I can’t make any calls or texts and the money has came out of my account and it says I have credit but nothing is working
1 REPLY 1

dalyer
The Legend
The Legend

When was everything working ok for you last? 

What exactly do you mean by "it says I have credit"?

Does your My48 account dashboard list an active membership plan?

What does your Transactions page say about your recent payment?

What happens when try to make a call or send a text? 

Any error messages? 

Can you receive calls and texts and use mobile data?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).