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Unable to send or receive texts

ajax
Newcomer

Hi 

 

I have been unable to send or receive texts for the last few days. Can you help please?

16 REPLIES 16

dalyer
The Legend
The Legend

Can you make/receive calls?

Do you have an active membership?

Do you have any text allowance left (although even if used up that should not prevent you from receiving texts)?

Does it fail with only specific numbers or with all numbers?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Yes I can do everything except send and receive texts,I dont send a lot of texts but  I have a Guido membership (all texts) on a direct debit automatic renewal every month, I have not been able to send any texts to any numbers that I have tried.

Were you ever able to send/receive texts?

Is your SMSC number correctly configured - normally should be...

Be carefuly with this if you don't know what you're doing:

 

http://arledia.be/android.html

 

The 48 SMSC number should be +353894300000 - see here:

 

http://community.48months.ie/t5/Most-Popular-Questions/Problems-sending-a-text/td-p/984

 

Has anything changed on your phone recently - e.g. software update etc.?

You might need to contact 48 support for more assistance:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable

cant send/receive texts or calls for last 5hours. 

Checked smssc and its correct.mis network down.

 

Paddy

Network, including texts, working fine for me.

You should contact 48 support for assistance:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Any update from either of you?

Is it still a problem for you?

Did you contact 48 support?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable

Nothing changed. Very intermittent signals. Heard my brother, also 48 in county Galway has problems as well. I'm in Galway city. Tried webchat support but system won't let me type in any text to agent. Really frustrated and have journey to go now so won't have reliable coverage for two days.....what  😞

So it's not just a text send/receive issue - it's a question of not having a reliable signal at all?

You can contact 48 support here if the chat isn't working for you:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Thanks for your replies, I contacted 48 support and it seems to be sortedSmiley Happy