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Unable to receive and make calls

rainbow123
Newcomer

‎27-10-2015 11:07 AM

Hi I am unable to make it receive calls/ texts and my data is not working. Do I need a new sim card or something??
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2 REPLIES 2

dalyer
The Legend
The Legend

‎27-10-2015 05:48 PM - edited ‎27-10-2015 06:07 PM

Did it work before now?

When did it stop working?

Did anything change on your phone - e.g. software update etc.?

When you switch off, on again and scan for networks can you see and connect to 48?

Are your settings correct?

Do you have a current membership and non zero call/text/data allowances?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎27-10-2015 11:52 PM

Any update?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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