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Unable to connect on returning home from Sardinia

JimO7453
Newcomer

‎01-10-2025 09:23 AM

Having followed the instructions to connect,the problem is the 'A "Refreshing SIM data" prompt will appear and should have connected to roaming network', is not appearing.

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3 REPLIES 3

dalyer
The Legend
The Legend

‎01-10-2025 09:31 AM

See here - the section titled "Returned Home?":

If that doesn't help then you'll probably need to contact 48 support for further assistance.

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).
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JimO7453
Newcomer
In response to dalyer

‎01-10-2025 09:39 AM

Thank you for your prompt response. Based on your answer and what I have already tried, looks like best bet is to contact 48 support

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dalyer
The Legend
The Legend
In response to JimO7453

‎01-10-2025 10:21 AM - edited ‎01-10-2025 10:42 AM

Is it a Samsung Galaxy phone by any chance? 

Constant "refreshing SIM data" messages is a common annoying issue with Samsung Galaxy phones, not just on 48 but all around the world. 

And Samsung never seem to offer much help to their customers to explain or fix the issue when it happens. 

If you Google you'll see this issue crop up again and again on the Samsung support forums and elsewhere.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).
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